Refund policy

Last updated: June 2026

Digital Products

All digital products (PDF planners, digital journals) are non-returnable and non-refundable. Because digital files are delivered instantly and cannot be returned once downloaded, all sales of digital products are final. By completing your purchase, you confirm that you understand and agree to this policy.

If you experience a technical issue with your download, please contact us at contact.dioramoon@gmail.com and we will resolve it promptly.

Print Products — Eligibility for Returns

We accept returns on print products within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging. We do not accept returns on:

• Products that have been used or written in
• Products that have been damaged after delivery
• Products returned after the 14-day window

How to Request a Return

If you have an account, log into dioramoon.com/account, go to your order, and select Request a return. If you checked out as a guest, email us at contact.dioramoon@gmail.com with your order number and reason for return. We will review your request and respond within 2 business days. Do not send any items back before receiving approval; unapproved returns will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. The only exception is if you received an incorrect item due to our error, in which case we will cover the return shipping cost.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed within 5–7 business days to your original payment method.

Damaged or Incorrect Orders

If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery at contact.dioramoon@gmail.com with your order number and clear photos of the product and packaging. We reserve the right to decline a return.